What it does: Adds a frequently asked questions section to your products. You can write questions on an individual product, and — in Global mode — build reusable FAQ Groups that automatically appear on whole categories, brands, or specific products.
Built-in feature — no add-on needed. It’s on by default.
Turn it on and choose a mode
- Go to StoreEngine → Settings → Products.
- Enable FAQs by default.
- Set FAQ management to one of:
- Global (FAQ groups + category/brand targeting) (default) — write per-product FAQs and build a reusable library.
- Product only (add FAQs per product) — only per-product questions; the library is hidden.
- Save.
After switching modes, reload the admin — the FAQs menu is added or hidden on page load.
Add FAQs to a single product
- Edit a product.
- Open the FAQ tab in the product options.
- Add your questions and answers.
These show on that product only.
Build a reusable FAQ library (Global mode)
Go to Products → FAQs to create an FAQ Group — a set of Q&As you can reuse. For each group you choose where it applies:
- Everywhere (store-wide)
- Specific Categories
- Specific Brands
- Specific Products
A group appears on any product that matches its targeting.
How they combine on the storefront
A product shows, in order:
- Its own inline questions (added on the product), then
- Every FAQ Group that matches it (by store-wide, product, category, or brand).
FAQ Groups stack — a product can display several matching groups at once.
Optional: place the FAQ block manually
- [storeengine_single_product_faq] — outputs the merged FAQ for the current product, if you want it in a specific spot.
Troubleshooting
- The FAQs menu isn’t showing — it only appears when Enable FAQs is on and FAQ management is set to Global. Reload the admin after changing either.
- A group isn’t appearing on a product — check the group’s targeting (category / brand / product) actually matches that product.
More: storeengine.pro/docs