What it does: Lets customers rate and review your products, optionally attaching photos or videos. You decide who’s allowed to review, whether reviews go live automatically or wait for your approval, and you moderate everything from a dedicated Reviews screen.
Built-in feature — no add-on needed. (This is separate from the “Enable Comments” option.)
Turn it on
- Go to StoreEngine → Settings → Products.
- Tick Enable reviews.
- A few more options appear (below). Save.
Review settings
- Who can review
- Buyers after completed order (default) — only customers whose order is complete.
- Anyone who purchased — anyone who bought the product.
- Everyone (no purchase needed) — any visitor.
- Max media per review (default 5) — how many photos/videos a reviewer can attach. Set 0 for unlimited. Image/video upload is available whenever reviews are on; this just caps the count.
- Review approval
- Auto approve (default) — reviews go live immediately.
- Hold for approval (pending) — reviews wait for you to approve them.
Where reviews show
A rating + review form appears on the single-product page. To place it manually, use:
[storeengine_single_product_reviews]
Moderate reviews
Go to Products → Reviews to manage everything. You get:
- Status tabs: All, Approved, Pending, Spam, Trash
- Actions: approve, hold, mark as spam, or delete (trash → permanently delete)
- Filters: by star rating (1–5) and search
- New review — manually add a review to a product (pick the product and a 1–5 rating)
Troubleshooting
- No review form on products — confirm Enable reviews are ticked and saved.
- Customers can’t leave a review — check Who can review; “Buyers after completed order” requires a completed order for that product.
- Reviews not appearing right away — Review approval is set to Hold for approval; approve them under Products → Reviews.
- A very large photo/video is rejected — there’s a per-file size limit; ask the customer to upload a smaller file.
More: storeengine.pro/docs